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EPoS Software Technical Support – Keep Your Business Up and Running

EPoS software systems are the lifeblood of many businesses, but with complex parts such as touch screens and printer ribbons, they are also prone to malfunctions. Having to break out the manual credit card imprint machines is the bane of both your customers and your employees. But some simple steps can help you get the most out of your EPoS system; then allow you to serve your customers efficiently.

EPoS Software - Warehouse managers and worker discussing with computer in warehouse office

Purchase quality products and accessories

Most business owners choose to buy the best quality EPoS software and hardware that they can afford; only to forget that the hardware’s performance also depends on peripherals and accessories such as cables. If you’re having difficulty with your EPoS system but can’t detect any problems with the software or firmware, make sure you are employing effective tools such as cables and displays before paying for expensive repairs for the entire system.

Stay up to date on software upgrades

It’s easy to overlook software and firmware updates when they aren’t a core process of your business. However, doing so can result in costly downtime if your system crashes due to a bug. EPoS software carries a significant and diverse workload, so it’s understandable that glitches are going to happen from time to time. By taking the time to proactively update your software on a regular schedule, your system will be less susceptible to small problems that can turn into significant issues.

Manage your power wisely

If you pay the electric bill on a retail store, then you know that they are energy hogs that need many appliances to keep them running. This is particularly the case for restaurants, which have to rely on multiple sources of heating and cooling that can wreak havoc on a building’s electrical wiring. All of these sources of power are liable to cause spikes and surges, which can render your EPoS system useless. If your equipment shares a power supply with other volatile appliances, it is a good idea to invest in power protection add-ons; many of which are manufactured to be compatible with POS hardware.

Clean printers regularly

With hundreds of tiny and sensitive parts, printers are notorious for their tendency to break down at a moment’s notice. Once they do, it’s almost always a time-consuming process to troubleshoot the problem; then figure out if something needs to be repaired and replaced. By frequently inspecting and cleaning areas that are prone to collecting dust and grime; such as printer heads, you can help to stave off any crippling problems.

Have a backup plan in place

In a fast-paced retail environment, it’s crucial to have a solid plan in place in case your EPoS software system goes down and to train employees on the plan from time to time. CES Software has a dedicated technical support team to help you realise the full potential of your till, minimise costly downtime and support users. Our technical staff are very knowledgeable in all things EPOS and pride themselves on delivering a friendly and professional experience. To contact the technical assistance team, please notify our customer service helpline (01992 574650).

EPoS Software Technical Support

The technical team is responsible for till configuration, customisation and user training. Configuration can take place before the till is delivered, based on a completed survey of options and products required. It is also available remotely via LogMeIn, which gives us full access to your till upon request (and authorisation). Customisation refers to UI changes, bespoke reports, etc. This can be performed on or off-site depending on how much information is provided beforehand. User training, walk-throughs and workshops can be provided for your convenience and is included as part of your support agreement.

Critical support issues whereby the system is offline will be handled by our technical support team; if the issue cannot be resolved, we will swap out your system on the next working day. This is part of the support agreement and is there to offer peace-of-mind when using your till to minimise revenue loss.